We want you to be satisfied with the products purchased from us. Therefore, you can return any item within 14 days after receiving the goods back to us.

Excluded from the return are (purchase commitment):

     * At the customer-made goods (ie items with individual equipment or paint. After Fernabsatzgesetz § 3, para 2, the buyer shall accept and pay for the items ordered committed to the extent they have been individually crafted to his specifications.

Here's how it works:
Or select a note briefly the reason for the return on the back of the delivery. Send the package with sufficient postage - preferably in their original packaging - then our product return. Make sure that your return is stamped by you. For returns that reach us free, we refuse to accept.

Creativ4You
Thomas Strothmann
Krankenhausstr. 50
D-63906 Erlenbach

We will transfer (the value of goods and possibly also the postage costs) to the specified in your order or bank credit card account. If you pay on account, we will offset we have to pay postage costs with any outstanding invoice amounts from the returned delivery. Otherwise, we will transfer all of us amounts to be paid to a bank account is already present. If no payment link is provided to us, please let us know one. You will be notified by e-mail about the credit. Should the bill not yet have been paid by you, the invoice is no longer relevant following the return.

Under the following conditions will be reimbursed the costs of the return pursuant to § 357 BGB:

•      The return is carried by a German delivery address.
•      You have revoked in writing within 14 days of receipt of goods to the contract or by e-mail or the merchandise returned to us.
•      The order value is over 40 euros.

The value of the order at the time of purchase. To meet the deadline is sufficient to send the package.

If the material is used, is:

•      After 14 days, we take them back.
•      If you return within that period, we reserve the right to charge a reasonable amount for the use of the article should show clear signs of wear.

The shipping costs will be reimbursed to you as well, when the goods arrived damaged or defective you. We appreciate your understanding that are reflected in all other cases, the costs from you.
So especially if the orders under 40 EUR or if goods are returned to us after one months, if the contract is not within the 14 day period has been revoked.
Select a return value less than EUR 40 please the most cost effective shipping method.
 
Note to credit card:
You have selected direct debit as a payment, the amount has been debited to your account already and you now want Stonier your order or return?
No problem!
Creativ4You refund you the amount to your order immediately to the account specified. You are advised to let the direct debit back to us by your bank or not to have to redeem.
In this case Creativ4You currently being built for the costs 9,50 EUR repeated charges, on which we then bill you.